Earthlink! You did it again.

One more time my web hosting service has failed me. Earthlink cannot seem to get it right. My main webs website will not update. A problem I have encountered many times. Many times I called the kids in India and every once in a while they momentarily fix the problem. However, it keeps coming back. “Won’t update.”

This has been going on since July of this year. Immediately after Earthlink revised their system in early July, things have been going quickly to hell in a hand basket. Earthlink can’t seem to get a handle on this reoccurring problem. Nonetheless, almost each time I call my buds in India they sometimes come up with a temporary fix. However, a few days later it crashes again. Won’t update.

So, what to do besides call India in the morning. A title for a lovely tune. Hmm. Why don’t they call me instead?

Customer service that ain't

I have been on the phone with India about a dozen and half times for the past three plus weeks. Talking to “technical support.” It’s like listening to a two and a half year old chimpanzee learning English. I haven’t a clue what they are saying. “Meestare –Iears, my neem is Billy Bob.” Yeah right.

Now, how in heck are we supposed to explain our technical difficulties with someone, who first of all, knows nothing about our culture and it expectations? Expectations like customer service. The India boys and girls seem to be zombie like when I try to explain my technical problem. Possibly they are thinking, “These kind of problems exist all the time here in India. Why should I care?” However, this is what our American tech provider wants. A human “Fire Wall” to put off their annoying customers. Customers like myself who expect service and results from a tech provider. In this case I have been talking to my web hosting service. And, conveniently located half a world away in India. Certainly a culture and society half a world away as well.

Secondly and worse of all, the tech boys and girls just read a script. Once you get past the horrific challenge of proving who you are, you will be read to. “Hees wa you muss do Meester I-ears. Bla Bla bla bla.” At this point most people and myself included start to seize up with a raging impulse to send the Navy to the Indian Ocean with Cruise Missiles and armadas of bomb-laden drones.
Where is that call center anyway?” Mumbai? Bangalore? Baliwood? Wherever they are, I want revenge! I would even settle for a cream pie tossed in their faces. Schmushk!

EARTHLINK is giving me very bad service.

Just to let you know, if you were looking for a web hosting service, take my advice. Don’t call or signup with EARTHLINK. It’s too big for it’s own good. It’s so big it can’t handle frequently occurring problems. My account has been a mess ever since it’s recent system upgrade. More like a downgrade. Causing my blog to crash and disappear. Ever since it has been one horrific problem after the other. What makes my web hosting service really bad EARTHLINK has no customer service. Sure if you like to talk too hard to understand girls and boys in India. Girls and boys who’s only answers come from a script spoken through a very thick and hard to understand Indian accent. Giving very little assistance or none at all.

Earthlink is not a good company to work with when hosting your online web account. Web hosting service is not good. Matter of fact Earthlink really does not know what they are doing. But, yet they keep on signing up new accounts in in spite their inability to perform good a good service. It’s NO GOOD service. Don’t sign up with EARTHLINK. Go somewhere else. EARTHLINK runs a bad business.

Presently my main pages are not updatable. I can’t update new information. What you are reading here is facilitated by Google’s Blogger service. Thanks Google. Google is my backup. EARTHLINK really really stinks. If it weren’t for the fact that it would be an enormous project to switch to another hosting service, I would quickly flip off EARTHLINK and go somewhere else. EARTHLINK is a business killer for sure.